Service Desk

  • The Service Desk Team provides support services for the District's call center operations including first-tier technical support, service desk ticket routing, escalation and resolution, information services and event support. Our Customer Service Specialists respond to requests and inquiries for hardware, software and technical issues, as well as assists with customer concerns and information requests. The goal of the Service Desk Team is to deliver a positive, professional customer experience to our staff, parents and community partners.

    How to Submit a Service Desk Request Ticket

    The following channels are available to submit your request for assistance to the Service Desk:

    Online

    The Online Self Service Portal allows internal users the ability to create their tickets on their own from any web-enabled device (computer or phone) at any time.

    Visit: webservicedesk.detroitk12.org

    Email

    • Send an email to service.desk@detroitk12.org using your District Office 365 account (personal email accounts are not recognized by this system)
    • Include the following information in your email message:
      • Subject: A brief description of the issue
        Example: Laptops in Room 201 can't connect to the Internet
      • Email Body: 
        • Contact Name, Phone Number, and Email Address
        • School Name or Work Location
        • Site Contact Name and Phone Number (if different than above)
        • Room Number/Location (i.e. Entire School, Room 123, Main Office, Auditorium, etc.)
        • A full description of the issue—please be specific

    Phone

    The Service Desk Team is available Monday thru Friday, 7AM-5PM at (313) 576-0100.

Contact Information

  • Service Desk

    Support Services Complex, Building A
    1425 East Warren Ave
    Detroit, MI 48207

    service.desk@detroitk12.org

    Hours of Operation
    Mon–Fri 7AM to 5PM

    Call Center: (313) 576-0100