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    How can I get technical support on my Connected Futures device?

    The District partnered with Human IT to provide technical assistance on Connected Futures devices and to assist families with accessing internet service at a subsidized rate.  For technical support on a Connected Futures device, text "HELP4CF" to (562) 372-6925 or complete the online form at help4cf.org.  Support is also available via our Homework Hotline.

    To provide live support to families, Human IT will hold Pop Up Events at District schools.  Families who need technical assistance with their device may attend a Pop Up Event:

    Friday, October 23 from 9 a.m. until 12 p.m. at Ronald Brown
    11530 E. Outer Drive, Detroit 48224
    The Human IT Mobile Unit will be parked at the elementary building

    Wednesday, October 28 from 2 p.m. until 4 p.m. at Brenda Scott Academy
    18440 Hoover, Detroit 48205
    The Human IT Mobile Unit will be parked in the guest lot next to the Cafeteria (facing Hoover)

    Friday, October 30 from 9 a.m. until 12 p.m. at Cody High School
    18445 Cathedral Street, Detroit 48228
    The Human IT Mobile Unit will be parked at the Dover Entrance

    Troubleshooting on Microphone Issues

    If you are experiencing challenges with your mic, often it is associated with a few common issues.  Steps for solving these common issues are included in this section.

    Allow Your Application to Access the Microphone: 
    1. Select Start > Select Settings > Privacy > Microphone
    2. Select Change > Turn on Allow Apps to Access Your Mic
    3. Choose which Microsoft Store apps can access these features under "Choose which Microsoft Store apps can access your microphone"
    4. Give access to non-Mirosoft Store desktop apps by ensuring the switch beneath Allow desktop apps to access your microphone is set to On

    Others Can't Hear Me:
    1. If your headset has a mute button, make sure it isn't active
    2. Make sure that your microphone or headset is connected correctly to your computer
    3. Make sure that your mic or headset is the system default recording device
        a. Select Start > then select Settings > System > Sound
        b. In Input, ensure your microphone is selected in Choose your input device
        c.  To test your microphone, speak into it and check Test your microphone 

    The Volume is Too Low:
    1. Make sure the mic or headset is connected correctly to your computer
    2. Make sure the mic is positioned correctly
    3. Increase the volume of your mic
        a. Select Start > select Settings > System > Sound
        b. In Input, ensure your mic is selected under Choose your input device, select Properties.
        c. On the Levels tab, adjust the Microphone and Microphone Boost sliders as needed
        d. Speak into your microphone while under Test Your Microphone to check your settings.

    How to Install and Test a New Microphone:
    1. Make sure your microphone is connected to your PC
    2. Select Start > Settings > System > Sound
    3. In Sound, go to Input > Choose your input device and select the microphone or recording device you want to use

    How to Test an Already Installed Microphone:
    1. Make sure your microphone is connected to your PC
    2. Select Start > Settings > System > Sound
    3. In Sound settings, go to Input > Test your microphone and look for the blue bar that rises and falls as you speak into your microphone. 
    4. If the bar is moving, your microphone is working.  If not, select Troubleshoot to fix.

    Human IT is available to assist you with these issues, if these tips do not assist you with your microphone issues visit help4cf.org

    Camera Instructions

    Your Connected Futures Laptop comes standard with two cameras, a front-facing and a rear facing camera.  The rear facing camera shows everything in front of your computer and the front facing shows you.  By default, when a student joins their Microsoft Teams meeting for class instruction, the rear facing camera is activated.  To have the best meeting experience where participants are able to see you (the student), it is recommended that the front facing camera is utilized.  The following quick reference guide will walk you through how to select the appropriate camera for your class meetings.

    How to change the background in Microsoft Teams

    Though teachers are encouraged to take attendance during live instruction, parents have shared concerns about students having their cameras on. One way to ensure the privacy of your home environment is to change your student's background. Here's how: 

    Keyboard Use

    For proper removal and reconnection of the keyboard from the tablet, press the keyboard release button when the tablet is open.  This will allow the keyboard to release from the tablet.   To reconnect the tablet to the keyboard, press the tablet back on to the keyboard connecter which will then make the device operate as a laptop.   Please refrain from closing the device with the keyboard attached.  Doing so will result in damage to the keyboard.  Keyboard repair options may be available at a cost.

    If you have questions related to keyboard use, please contact us at connectedfutures.info@detroitk12.org 

    How can I exchange a defective tablet?

    Defects
    If you have a Connected Futures device that you believe needs exchanging, text "HELP4CF" to (562) 372-6925 or complete the online form at help4cf.org.  The team at Human IT will assess the issue and make the proper recommendation.  Be sure to review Human IT's Frequently Asked Questions page for guidance on hardware and software issues.

    Repairs
    Connected Futures devices were provided as household resources and are owned by families.  If you have damaged your Connected Futures device by cracking the screen or keyboard and need it repaired, Human IT will work to coordinate low cost repair options on cracked screens and damaged keyboards.  Cracked screen repairs are available for $50 and keyboard repairs are available for $40.  

    How can I continue my internet connectivity beyond my device's data expiration in December?

    Thanks to the District's partnership with Human IT, famlies may receive digital resources and support for distance learning.  Through Human IT, families in need of a home broadband connection are provided information on low-cost internet options available in the area.  Connected Futures device data will expire in December, but the services Human IT staff provides is critical for contined connectivity.

    To ensure you have continued internet connectivity in your home or to learn more about available low-cost internet offers, please contact Human IT:

    What is Connected Futures?

    Detroit Public Schools Community District (DPSCD) along with the DTE Energy Foundation, Quicken Loans Community Fund, Skillman Foundation, Ralph C. Wilson, Jr. Foundation, General Motors and the Kellogg Foundation addressed a historical digital divide through the Connected Futures Project, by providing students with wireless tablets through a $23 million investment. 

    This initiative enabled approximately 51,000 students and families to receive wireless tablets and internet access for in-home use.  These devices included six months of subsidized LTE data, immediately connecting students without wired internet connections at home, and are the property of the student and family.  

    This page provides valuable resources on everything from how to sign up for low cost subsidized internet services to how to use my camera.  Be sure to review the information posted here for answers to your frequently asked questions.

    How can I receive a device for my student?

    The District began deploying devices for the Connected Futures project in June of 2020 and concluded the first wave of deployments in September.  If your student did not receive a Connected Futures device, or is in need of a laptop to participate in virtual learning, please contact your school to request a loaner laptop.   

    How can I access my student's District email account?

    Please watch the Accessing Student Email Accounts video or go to the Microsoft Shortcuts section of Clever. If you are still unsure of how to access your child's email or don’t have a way to do so, please call the DPSCD service desk between 7 a.m. and 5 p.m., Monday through Friday at 313-240-4377, or call your child's school.

       

    Need Help Setting Up Your Device?

    Take a look at the Connected Futures Setup Tutorial Video for instruction on how to setup your device. After you set your device up, install Office 365 for Education to allow for flexibility between the use of the application and the cloud (online).  Insructions for how to install Office 365 are available.

     

    Frequently Asked Questions

  • Deployment Timeline

  • Who is eligible?

  • Devices

  • Tech Support

  • Internet Connectivity

  • Device Usage

  • Getting Involved

  • Family Interest Survey

  • Registration Email

  • Pick-Up Procedures