- DPSCD Virtual School
- District Resources
District Resources
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Technology Help
Live Support - Live remote technical support staff are ready to help if there are issues with your student's computer settings or installed software, such as Microsoft Teams. They are available to students Monday - Friday from 9 a.m. to 4:30 p.m. Visit techsupport.detroitk12.org for remote assistance.
Loaner Laptops - If your student needs support with a school device, please contact our Customer Care team at (313) 240-4377. They are available Monday - Friday from 7 a.m. until 5 p.m.
Learning Apps - If your student is having trouble with learning apps like i-Ready, CPM, or LearnZillion, ask your teacher to email info.clever@detroitk12.org for assistance. -
Being bullied?
Students have a right to be free from bullying and harassment of any kind. Cyberbullying is against the law and can result in serious consequences. If a student notices that they or someone in their school is experiencing bullying, please reach out to someone trusted at school - the principal, teacher, or school counselor. Bullying can also be reported through OK2Say, the District's school safety and bullying hotline.
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Discriminated against in school?
Did you know students have civil rights protection at school? This includes the right to attend school free from discrimination and harassment based on race, color, national origin, sex, sexual orientation, gender identity, disability, age, religion, height, weight, citizenship, marital or family status, military status, ancestry, genetic information, or any other legally protected category.
If you feel your child's civil rights, or those of someone in the school community, have been violated, make sure you tell a teacher or school administrator. You can also report concerns directly to the Office of Equity, Advocacy & Civil Rights.
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Homeless or in foster care?
The Office of Homeless and Foster Care’s goal is to identify and support homeless youth so each student can successfully participate in the learning environment. Each student identified as homeless is eligible to receive access to District resources. These supports are put in place and are essential for students to excel academically and socially. Visit this page for more information.
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No place to sleep tonight?
Are you a family who doesn’t have anywhere to go for the night?
Is your family staying with friends or relatives, on the street or someplace that is not suitable for living?
If you answered yes to any of these questions, the Office of Homeless and Foster Care (OHFC) is here to help. Parent(s) or guardians, call 313-748-6383.
If your family needs to get into a shelter immediately, a parent or guardian can call CAM at (313) 305-0311 Monday, Tuesday, Thursday & Friday 9 am - 6 pm and Wednesdays 11 am - 6 pm.
Troubleshooting Guide for Parents
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What if my child is not in a class Team that he or she believes they should be?
First, reach out to school principal to find out which classes your student is enrolled in. When you are sure your child is enrolled in the correct class, please inform the school that your child does not have access to their Class Teams. School admin will alert the instructor to have them add your child as a member/student of their class Team.
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How will my child locate their Class Teams?
Students should begin with opening the Microsoft Teams application from Clever. Students should then select the Teams icon on the left navigation bar. Here they will access the last Team they worked within. Above the Team name, students may select All Teams at the top, left to access additional Class Teams.
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How will my child locate their Teams calendar and online class sessions?
Students should begin with opening up the Microsoft Teams application from Clever. Students should select the Calendar icon on the left navigation bar to view their calendar. To join an online class meeting, select a meeting invite from the calendar and double click to open. Students should then select Join at the top, right or access the "Join Microsoft Teams Meeting" link at the bottom of the invite.
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What if my child becomes locked out of their student account?
Begin by double-checking that they are entering in the correct login credentials. (See "Step 4" above.) If your child is still unsuccessful, you may submit a ticket with the DPSCD Help Desk or by contacting Customer Care at 313.576.0100.
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How will my students and I connect with instructors on Teams?
Teams resources and guidance for families have been shared with families through the District's website, robocalls, texts, and social media. Teams has free local (313) telephone numbers and telephone conferencing for students with more limited access. There are also smartphone and tablet apps for Apple and Android with great functionality. These apps are all completely free to our students when they log in with their District credentials. If you have questions about Microsoft Teams, please email it.training@detroitk12.org.