What is Connected Futures?
Detroit Public Schools Community District (DPSCD) along with the DTE Energy Foundation, Quicken Loans Community Fund, the Skillman Foundation, General Motors and the Kellogg Foundation is addressing a historical digital divide through the Connected Futures Project, which allows all students who were enrolled during the spring Membership Count (February 2020) to receive wireless tablets and six months of internet access through a $23 million investment.
The initiative will enable 51,000 students and families to receive wireless tablets and internet access for in-home use at the end of the 2019-20 school year. These devices include six months of subsidized LTE data, immediately connecting students without wired internet connections at home, and will be the property of the student and family.
How can my child claim their tablet?
The District is excited to start deploying devices for the Connected Futures project. Eligibility emails were sent to each child's District email account in June. Surveys were sent to student email accounts as this was the best way to secure the family's contact information and activate internet access. Families will also receive calls from their school principal and other communications about the location, day, and times for deployment.
Learn to access your child's email by watching the video below and by accessing the Microsoft Shortcuts section of Clever. Take the survey for each child you would like to participate, and you will receive the details for pick up as soon as the survey is completed. If you are still unsure of how to access your child's email or don’t have a way to do so, please call the DPSCD service desk between 7 a.m. and 5 p.m., Monday through Friday at 313-576-0100, or call your child's school.
What tech support is available?
The video below provides families with a tutorial to set up devices.
By the end of the subsidized data period, in December 2020, the District will support DPSCD families who are actively using the services for educational programming and are in need of continued internet service. Students will be encouraged to bring their devices to school in the fall to continue the narrowing of the student-to-device ratio throughout the District.
Students have the option to install Office 365 for Education on devices to allow for flexibility between the use of the application and the cloud (online). Instructions for how to install Office 365 are available.
How can I exchange a defective tablet?
If you need to exchange a defective device, please submit a Hardware Exchange Request. Exchange requests may also be made by contacting our Customer Care team at (313) 240-4377 Monday - Friday from 7 a.m. until 5 p.m. District staff will follow-up on all exchange requests within one business day.
Cracked screen repairs are coordinated through our community partner, Human IT, and are available for a cost of $55 per occurrence. If you are interested in having a cracked screen repaired, you may contact Human IT directly.
Keyboard User Tips
For proper removal and reconnection of the keyboard from the tablet, press the keyboard release button when the tablet is open. This will allow the keyboard to release from the tablet. To reconnect the tablet to the keyboard, press the tablet back on to the keyboard connecter which will then make the device operate as a laptop. Please refrain from closing the device with the keyboard attached. Doing so will result in damage to the keyboard. Keyboard repair options may be available at a cost.
If you have questions related to keyboard use, please contact us at email@example.com.
Frequently Asked Questions