• Family Support

    We are helping our parents and students with their technical and academic challenges! 

    As we get acclimated to Online Learning and its required technology tools and address the social-emotional impact the COVID pandemic has had on our students, the District is providing technical, academic, and mental health support to families and students. 

    Please call 1-833-466-3978 during operating hours and follow the prompts to access the Online learning Help Hotline, Homework Hotline or Mental Health Support Line. The Hotline does not operate on days that schools are closed for holidays. Please view our 2020-2021 Academic Calendar for dates.

    Online Learning Help Hotline

    Provides parents an opportunity to have District staff troubleshoot their login, access and navigation issues within Clever, Teams and Schoology.

    Hours: 8:30 AM - 4:30 PM, Monday - Friday

    Homework Hotline

    Provided in partnership with United Way for Southeastern Michigan, the Homework Hotline is a free resource available for all DPSCD students that encourages outstanding achievement by giving students an additional platform to ask for help and emphasize problem-solving skills. Students and families can call in for help with Literacy and/or Math homework.

    Hours: 5:00 PM – 8:00 PM, Monday – Thursday. 

    Mental Health Support Line

    The Mental Health Support line is also available through the Homework Hotline to provide online counseling to students and parents and referrals for additional services. Please check the Mental Health Support line page for information regarding their hours.

    Need More Help?

    If something you are wondering about is still unanswered here, please attend our Parent Training sessions for live support, review the following Troubleshooting Guide, visit Frequently Asked Questions, and/or email one of the contacts below.

Troubleshooting Guide for Parents

  • What if my child is not in a class Team that he or she believes they should be? 

  • How will my child locate their Class Teams? 

  • How will my child locate their Teams calendar and online class sessions? 

  • What if my child becomes locked out of their student account? 

  • How will my students and I connect with instructors on Teams? 

Technology Support Emails