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    How to Get Connected | How to Troubleshoot Your Device
    Frequently Asked Questions

    What is Connected Futures?

    Detroit Public Schools Community District (DPSCD) along with the DTE Energy Foundation, Quicken Loans Community Fund, Skillman Foundation, Ralph C. Wilson, Jr. Foundation, General Motors and the Kellogg Foundation addressed a historical digital divide through the Connected Futures Project, by providing students with wireless tablets through a $23 million investment.

    This initiative enabled approximately 51,000 students and families to receive wireless tablets and internet access for in-home use.  These devices included six months of subsidized LTE data, immediately connecting students without wired internet connections at home, and are the property of the student and family.  

    This page provides valuable resources on everything from how to get connected, receive technical support, troubleshoot your device and get answers to your frequently asked questions. 

    How to Get Connected, Technical Support

    Visit a Technology and Family Resource Hub

    On December 1, 2020, the District opened Technology and Family Resources Hubs in 13 schools across the District. These Hubs will operate through January 30. 

    The Hubs provide direct resources to families and include device and general online learning support, Connected Futures exchanges and loaner laptop deployment.  To receive support for your Connected Futures device or to receive a District loaner device, you may visit a District Hub during posted hours of operation

    You may also receive technical support on a Connected Futures device by texting "HELP4CF" to (562) 372-6925 or by completing the online form at help4cf.org.  Be sure to review Human IT's Frequently Asked Questions page for guidance on hardware and software issues.

    Online learning support is also available via our Homework Hotline.

    Note: Connected Futures devices were provided as household resources and are owned by families.  If you have damaged your Connected Futures device by cracking the screen or bending the connectors on your keyboard and you need it repaired, Human IT will work to coordinate low-cost repair options on cracked screens and damaged keyboards.  Cracked screen repair is available for $50 and keyboard repair is available for $40.  The District may provide loaner devices to families who have inoperable devices.

    The District provided LTE data for each Connected Futures device, but these services will expire.  If you are interested in establishing continued internet connectivity in your home or would like to improve your virtual learning experience by connecting to broadband internet service, text "Internet4CF" to (562) 372-6925 or complete the online form at internet4cf.org.

    The District began deploying devices for the Connected Futures project in June of 2020 and concluded the first wave of deployments in September.  If you are in need of a device to connect to virtual learning, you may visit one of our Technology and Family Resource Hubs during hours of operation.

    Set Up Your Device

    Take a look at the Connected Futures Setup Tutorial Video for instructions on how to set up your device. After you set your device up, install Office 365 for Education to allow for flexibility between the use of the application and the cloud (online).  Insructions for how to install Office 365 are available.

    Access Your Student's Email Account

    Please watch the Accessing Student Email Accounts video or go to the Microsoft Shortcuts section of Clever. If you are still unsure of how to access your child's email or don’t have a way to do so, please call the DPSCD service desk between 7 a.m. and 5 p.m., Monday through Friday at 313-240-4377, or call your child's school.



    How to Troubleshoot Your Device


    If you are experiencing challenges with your mic, often it is associated with a few common issues.  Steps for solving these common issues are included in this section.

    Allow Your Application to Access the Microphone: 
    1. Select Start > Select Settings > Privacy > Microphone
    2. Select Change > Turn on Allow Apps to Access Your Mic
    3. Choose which Microsoft Store apps can access these features under "Choose which Microsoft Store apps can access your microphone"
    4. Give access to non-Microsoft Store desktop apps by ensuring the switch beneath Allow desktop apps to access your microphone is set to On

    Others Can't Hear Me:
    1. If your headset has a mute button, make sure it isn't active
    2. Make sure that your microphone or headset is connected correctly to your computer
    3. Make sure that your mic or headset is the system default recording device
        a. Select Start > then select Settings > System > Sound
        b. In Input, ensure your microphone is selected in Choose your input device
        c.  To test your microphone, speak into it and check Test your microphone 

    The Volume is Too Low:
    1. Make sure the mic or headset is connected correctly to your computer
    2. Make sure the mic is positioned correctly
    3. Increase the volume of your mic
        a. Select Start > select Settings > System > Sound
        b. In Input, ensure your mic is selected under Choose your input device, select Properties.
        c. On the Levels tab, adjust the Microphone and Microphone Boost sliders as needed
        d. Speak into your microphone while under Test Your Microphone to check your settings.

    How to Install and Test a New Microphone:
    1. Make sure your microphone is connected to your PC
    2. Select Start > Settings > System > Sound
    3. In Sound, go to Input > Choose your input device and select the microphone or recording device you want to use

    How to Test an Already Installed Microphone:
    1. Make sure your microphone is connected to your PC
    2. Select Start > Settings > System > Sound
    3. In Sound settings, go to Input > Test your microphone and look for the blue bar that rises and falls as you speak into your microphone. 
    4. If the bar is moving, your microphone is working.  If not, select Troubleshoot to fix.

    Human IT is available to assist you with these issues, if these tips do not assist you with your microphone issues visit help4cf.org


    Your Connected Futures Laptop comes standard with two cameras, a front-facing, and a rear-facing camera.  The rear-facing camera shows everything in front of your computer and the front-facing shows you.  By default, when a student joins their Microsoft Teams meeting for class instruction, the rear-facing camera is activated.  To have the best meeting experience where participants are able to see you (the student), it is recommended that the front-facing camera is utilized.  This quick reference guide will walk you through how to select the appropriate camera for your class meetings.


    Though teachers are encouraged to take attendance during live instruction, parents have shared concerns about students having their cameras on. One way to ensure the privacy of your home environment is to change your student's background. Here's how: 


    For proper removal and reconnection of the keyboard from the tablet, press the keyboard release button when the tablet is open.  This will allow the keyboard to release from the tablet.   To reconnect the tablet to the keyboard, press the tablet back on to the keyboard connecter which will then make the device operate as a laptop. Please refrain from closing the device with the keyboard attached.  Doing so will result in damage to the keyboard.  Keyboard repairs cost $40.

    Frequently Asked Questions

  • Deployment Timeline

  • Who is eligible?

  • Devices

  • Tech Support

  • Internet Connectivity

  • Device Usage

  • Getting Involved

  • Family Interest Survey

  • Registration Email

  • Pick-Up Procedures