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Christopher A. Rodgers
Manager
1601 Farnsworth
Detroit, MI 48202
Phone: (313) 578-7076
Fax: (313) 578-7009
To provide a Clean, Safe, Healthy and Well Maintained environment that is conducive to learning.
Customer Service Center for Facilities Services receives all building trades, engineering and special project requests for emergency, normal, or special services. It also establishes priorities and assigns responsibility to the appropriate department and/or trade to handle the tasks. Work requests should be submitted via MAXIMO through the DPS Intranet. However, in cases where access to the intranet is unavailable, work orders may be called in. During normal business hours, all priority one requests must be called into the Service Response Center. In the event, an emergency call is left on the SRC’s voice mail; a call should also be made to the appropriate Zone Building Supervisor. Complaints may also be handled using the following form: Complaint Form - SRC. Email completed complaint form to: christopher.rodgers@detroitk12.org.
Work Orders fall into three main categories:
Emergency Service requests require prompt action because they are life, health and safety issues that need to be immediately addressed. Emergency requests will be responded to within the hour that the work order is created, and the work orders will be completed within five days. Examples include: power outages, gas/water leaks, flooding, and other problems that pose a threat. All fires are handled by the fire department and all threats of impending violence or weapons should be reported to the police or security at the schools.
Normal Service requests include maintenance and repair needs that commonly occur on a daily basis. Examples include: maintenance of doors, locks, windows, lighting, and plumbing, heating and cooling problems. These will be completed within 30 to 90 days.
Special Service requests are typically non-routine labor intensive, unfunded or require review. These requests will be subject to availability of capital or departmental funds. Examples include: installation of power and coaxial cable runs, major paint projects, alterations, shelving, minor renovations and flooring changes. Special service requests exclude all audio visual and telecommunications services. Please call the DPS help desk at (313) 873-0123 to request audio visual services. For telecommunications services call (313) 873-3350.
| Role | Name | Phone |
|---|---|---|
| Operator - Customer Service Center for Facilities Services | Adams, Deanna | (313) 587-7068 |
| Operator - Customer Service Center for Facilities Services | Settle-Newell, Bessie | (313) 587-7069 |
| Operator - Customer Service Center for Facilities Services | Woody, Carol | (313) 587-7071 |
All school requests should come from one person to avoid duplicate requests.
Service requests may be submitted by calling the Customer Service Center for Facilities Services or by going to www.detroitk12.org and entering the request on the web as outlined in “How to Obtain Services.”
A building issue that if not corrected could cause imminent building closure or great bodily harm. The exposure is to be abated within 5 consecutive days.
Examples:
A building condition or routine that if not initiated or performed will affect the operating environment of the building and risk damage to District property. The condition is to be corrected within 30 consecutive days.
Examples:
A building condition or routine that if not initiated or performed may affect the operating performance of the building and risk halting classroom instruction. The condition is to be corrected in 60 to 90 days.
Examples:
A building condition that is inherently decorative and without value to the performance of the building or a building condition or program that requires capital improvement construction funding. The condition can be changed when unallocated funds are available.
Examples:
